Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you have 30 days from the delivery date to return the item for a refund or exchange.

Return Conditions

In order to qualify for a return, the following criteria must be satisfied:

  • The return request must be made within 30 days of the date the order was delivered.
  • The item must be in unused, unworn condition and in the same condition in which it was received.
  • The product must be enclosed in its original packaging with all tags and labels still attached.
  • A proof of purchase—typically a confirmation email or order number—must be provided.

Non-Refundable Items

The following types of merchandise are not eligible for return or refund:

  • Gift cards.
  • Items received as promotional gifts or free samples.
  • Shipping costs, unless the item was received damaged or there was an error in shipping.

Returning an Item

To initiate a return, kindly complete the following steps:

  • Send an email to our customer service team at info@lederhosencollection.com, including your order number and the reason for your return. Alternatively, you can reach us through Live Chat on our website.
  • We will reply with a Return Merchandise Authorization (RMA) number along with comprehensive instructions for sending your item back.
  • Please refrain from returning the item to the manufacturer.

Shipping the Return

You will be responsible for the return shipping costs. We strongly recommend a shipping method that provides tracking, as we cannot guarantee receipt of an item returned without it.

Refund Processing

  • Upon receipt of your returned item, we will conduct an inspection and notify you of the outcome. If the return is approved, a credit will be issued to your original payment method through Stripe within 2 to 4 business days.
  • Should the item fail to satisfy return criteria (e.g. it is used, tags are missing, or it is damaged), we reserve the right to either refund only a portion of the purchase price or deny the return entirely.

Exchanges and Store Credit

To exchange an item for a different size or model, please reach out to us. We provide complimentary exchanges as long as the requested item is in stock. Should you prefer, we can issue store credit for the returned item

Damaged or Incorrect Shipments

Should you receive a product that is damaged, defective, or not what you ordered, get in touch with us right away. We will organize a no-cost return and will either dispatch a replacement or refund the full purchase price, with no extra charges.

Order Cancellation

You may cancel your order for a full refund provided you do so within 24 hours of placing it. After that time, we cannot ensure cancellation and you will need to proceed with our regular return procedure once the order is delivered.

Questions

For further clarity regarding our refund and return procedures, please contact us using the details provided below:

  • Trade Name: Lederhosen Collection
  • Phone: +1 (213) 7810004
  • Email: info@lederhosencollection.com
  • Business Hours: 9:00 AM to 5:00 PM (PST) From Monday To Saturday
  • Support: 24/7 on Live Chat
  • Address: 699 E 11th St, Los Angeles, California (CA) 90015, USA